All three are failures of mapping rather than of execution: the operation does what it decided to do, and what it decided was based on an incomplete picture.
Unmapped Spanish exposure
A dor
The operation serves Spanish customers from another Member State and has never assessed Ley 10/2025, whose waiting-time and human-attention requirements are substantially more demanding than those of its own jurisdiction.
A resposta
Exposure assessment covering every market served, with obligation-by-obligation gap analysis and a prioritised remediation plan.
From unknown exposure to quantified exposure with a plan.
Serviço correspondente: Multi-Jurisdiction Exposure Assessment →
One marketing policy over divergent regimes
A dor
Outbound rules were set once, on the basis of one national regime, and applied to all markets — which produces non-compliance wherever the local regime is stricter, and France moved to prior express consent in August 2026.
A resposta
Separation of the policy into common principles and a local rules matrix, with the divergence points expressly identified and the applicable rule stated per market.
From a uniform policy to governed divergence.
Serviço correspondente: Outbound and Direct Marketing Compliance →
Cross-border outsourcing without propagated obligations
A dor
The operation is contracted to a provider in another Member State and the contract does not carry the obligations of the markets served down to the party that actually performs.
A resposta
Mapping of the contractual chain and drafting of the clauses that propagate each obligation to every link, including onward sub-processing.
From a chain that dilutes obligations to one that carries them.
Serviço correspondente: Outsourcing Governance for Customer Service →
Identify your dominant exposure
The first conversation serves to establish which of these problems is costing your organisation the most.